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Done what is needed and more without hastle
Friendly and efficient staff, even though I wasn't happy that my wheel was damaged when in for service it was dealt with professionally and quickly by Gary on reception
Knowledgeable staff and good service from all areas.
Apart from poor parking the service from the staff was very good, nice friendly people. It's the actual manufacturer is the let down
Staff in the service department did their best to ensure that I was not too inconvenienced following the damage to my car.
always room for improvement in any business
the job was done what needed doing plus a full inspection as well.
As above - nothing is too much hassle.
I have no issues with the services, but more park space a the garage would be great.
Always excellent from reception to the Service Department.
The car was repaired
Whilst the entire team who dealt with me were fantastic, I would like to say a special thank to Brenda for her dedication / attentiveness. She was brilliant from start to finish
Staff, care and attention
Quoted maximum if £100 and it was £110
At first problems getting paperwork sorted and car no problems since
At the last visit all issues raised was prompted resolved. I will have to mention Brenda (and other members of the reception team) who is always looking out for the customers, ensuring our comfort while in the centre and sign posting to other teams.
No problems experienced. Contact from service department was good. Car was collected and returned as agreed.
Staff were friendly, ansewed my questions and provided excellent service, feedback was provided on what had occured and issues raised.
My car went in for a recall and service. I reported a fault with my air con and headlight washer. I went to use the car yesterday for the first time since the service and neither are working. Please note air con was working when I picked car up.
After arriving 10 minutes early for appointment, I felt ending up waiting almost 3 hours for a tyre change was unacceptable.
Completely satisfied from start to finish the Coopers team at Sunderland was very helpful from the ladies on the front desk to the gentleman who assisted me with my service on my m3 David the service manager was brilliant put me at ease very knowledg
A young chap called Josh was professional and helpful
They kept in touch with findings without having to be chased up and looked into technical queries when asked.
Great quick service and friendly staff
Did everything they said they would
The experience at the garage was absolutely fine. However getting the car booked in via what appeared to be a remote call centre which services multiple garages was quite difficult and a little bit painful.
The car was serviced and delivered on time as requested.
Knowing I was going to wait for the service to be carried out they service team ensured the work was carried out quickly; in fact an hour ahead of schedule.
Good car. Good service.
Customer service was fantastic, had a couple of niggles with car and instead of fobbing me off they put my mind at rest
Never driven an automatic was shown how to by one of the staff ??
Much more amenable than the BMW garage which is much closer to my address. Completed service in the time stated. Gave the impression of actually caring about job done
Outstanding level of attention and a personal service
Car Serviced and MOT carried out to standard expected from BMW and car was returned washed and valeted.
Really a first-class experience.
As explained above, brake fluid cap left off after brake fluid change.
Having dealt with this Sunderland dealership for over 25yrs the standard set by reception and the service staff is exceptional.
Had my car 3 days for a service
Mainly down to the cost
Would have been 5 stars if it was known as Cooper Boldon not Sunderland...lol
I was happy with the customer service and the jobs ??
Cannot fault the attention to detail from the staff
Very expensive. Not a Bmw driver who collected my car Mechanic broke oil filter while changing took 2 days for new part to arrive. Car not cleaned when returned.
Professional knowledgeable and efficient service.
The staff are lovely. See notes above
Very satisfied with the price I paid for the service but the original price was rather high. Friendly staff.
A very good experience, very friendly and helpful team
As far as looking after my car for me great service. One moan , I purchased Alloy wheel cover and cosmetic cover as advised by a BMW sales man at Boldon at the cost of over £700 when purchasing my X3, the service has been terrible ,
Excellent customer service, friendly, helpful staff
The only thing to be slightly frustrated about was the fact I couldn't get a courtesy car for a number of weeks,and it's a nightmare to park at your dealership! Other than that, mint.
All questions were dealt with in a reassuring way
This was my second visit to Cooper Sunderland for Servicing and on both occasions there were serious problems with my car which had to be returned for the defects to be rectified
Issue was dealt with quickly and efficiently
Completed MoT and health check in good time and sent a video. Would have been completely satisfied if someone has called me regarding the steering recall as I never received the letter.
Always reliable for whatever service requirements are needed
No courtesy card available for a lengthy period of time. A fault was missed whilst the vehicle was in for hesitating whilst being driven. EGR valve replaced but oxygen sensor fault missed..why was it not put on diagnostics?
Inaccurate information after a recall around completion of works and the hard sell of additional items I didn't want at that time. I would have preferred to have been given info regarding service items needed for my vehicle to make my own choice
They always provide an excellent service.
You picked my car up and dropped off while i was incapacitated first class service really good people to work with
the young lady emma was very polite helpful and profetional throughout the whole process
No faults at all.
Well laid out facilities
Staff very good
Gary Ternant is a great salesman , as are the staff at Cooper Sunderland.
The car was presented very well ready for collection and sales staff were very helpful.
We did all the chasing for updates. Initial collection date changed and then waited nearly 3hrs on the day
1. size of alloy wheels. 2. he told us that he never heard of the complementary insurance 3. did not say anything about the voluntary termination of my previous car, then offer half cash back due to the extra charge incurred, but still not received
James Spencer was amazing
Emma was very professional, helpful and respectful and a pleasure to deal with.